Have you been looking to join a book club? The Connect Marquette Book Club is open the public, so grab the latest book and get ready to discuss. This quarter the club is reading Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute. The Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
This book highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.
On Tuesday, May 10th the group will be meeting at Blackrocks Brewery at 7:00pm to share insights about this book selection. At the end of the meeting, the group will make suggestions for the next book to read!